KEY FEATURES of the Code of Practice and Ethics for ISPs


  • ISPAI Board may propose regulatory policies on Internet issues from time to time
  • references to “illegal” is taken to mean the criminal law (e.g., copyright excluded)
  • in general, complaints are referred to ISP’s in the first instance

ISPs’ services and promotional materials:

  • must not enclose content which is illegal , misleading, likely to incite violence or cruelty, racial hatred, prejudice, discrimination even if not illegal, is considered inappropriate or calculated to cause distress, anxiety, inconvenience to others
  • must include link to

Mandatory acceptable use policies (AUPs) for ISPs:

  • customers cannot use ISPs’ service to create, host, transmit material which is unlawful / libellous / abusive / offensive / vulgar / obscene / calculated to cause unreasonable offence
  • AUPs must include “harmful material” clauses (as opposed to confining code to illegal material)
  • ISPs must obey instructions from to remove illegal material

In relation to ISPs must:

  • provide point of contact
  • comply with take-down notices
  • retain copies of removed material if requested by
User empowerment:

  • ISPAI encourages a policy of end-user empowerment
  • must actively seek to empower end users by providing information on ways to protect themselves and their children

Formal complaints procedures:

  • I. Formal standards of response times for all complaints to ISPs
  • II. Regarding Members’ compliance with the Code of Practice and Ethics
  • III. Relating to third party content
  • IV. Different “complaint streams” for illegal and/or harmful material

The code of practice is available for download at this link: Code of Practice and Ethics.