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Terms
of reference
Complaints hotline supervised by the Office for Internet Safety
- The
investigation of complaints from Internet users about illegal
material on the Internet.
- The
taking of appropriate measures to address identified illegal
material hosted, posted or provided within the Irish jurisdiction
on the Internet, in collaboration with all the relevant
national players, including the Gardaí.
- Where
illegal material is identified but is outside the jurisdiction,
to follow agreed local blocking procedures where feasible,
and to liaise with the appropriate national jurisdiction.
- In
relation to harmful material on the Internet, to encourage,
promote and assist in the development of rating systems
for Irish sites in the context of emerging international
developments in this area.
- To
disseminate information about the hotline service to the
Internet user community and to develop user friendly and
effective methods for notifying complaints.
- To
actively co-operate with similar complaint bodies outside
the jurisdiction in the area of exchanging information and
experience in all matters relating to its functions.
- To
document and implement transparent standards and procedures
for its complete range of functions.
- To
publicly report on its activities at regular intervals.
- To
report to the Office for Internet Safety on matters where evolving
practices on the Internet and international cooperation to deal
with illegal content require discussion or
decision by the Office, including new Internet developments
which the Hotline.ie management feels should be brought to the
attention of the OIS Internet Safety Advisory Council.
Further information about the hotline on www.hotline.ie.
Further information about the Office for Internet Safety on www.internetsafety.ie
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